FAQ

We offer free worldwide express shipping on all orders.

- Where does ModaWave ship to?

We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.

- How much does shipping cost?

Shipping is free on all orders. 

- When will my order ship?

We want you to have your new product as soon as possible, so in-stock items typically ship out 1-3 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).

- How long will it take my package to arrive?

Delivery takes between 3 - 14 business days depending on your location, you can check the country list on our shipping page. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.

Will I have to pay duties?

We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.

Returns and Exchanges

Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply send a return request to support@modawave.co

- What is your return policy?

We accept returns for items that are defective or damaged upon arrival only. If you receive a defective or damaged item, please follow the steps below to initiate the return process.

For more information on our returns policy please visit our returns page.

 

Orders and Payment

- Which payment methods does ModaWave accept?

We currently accept Mastercard, Visa, American Express, Amazon Pay, AliPay, UnionPay and WeChat Pay. All payments made on modawave.co are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

- Can I change or cancel my order?

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at support@modawave.co to see if a modification can be made.